FAQs

1. How do I place an order?

To place an order, simply select your product, add your customization details or design, and complete checkout. Once your order is placed, you will receive an order confirmation email.

2. Why should I provide my real email and phone number when ordering?

We respect your privacy and never send spam. Your contact details help us reach you if there are issues with your order, such as design clarification, payment verification, or product availability. They also ensure you receive order confirmations and shipping updates.

3. Can I customize any product?

Yes, most of our products can be customized with embroidery, logos, monograms, or prints. If you’re unsure whether a product can be customized, please contact us at aiimpression@yahoo.com.

4. How long does it take to process custom orders?

Custom orders typically take 2–5 business days to process, depending on the design complexity and order volume. Once completed, your order will be shipped promptly.

5. When will my backorder item be shipped?

If an item is on backorder, it will be shipped as soon as it becomes available in our warehouse. You will receive a notification once your order has been dispatched.

6. Can I change or cancel my order after placing it?

We start processing orders immediately, so changes or cancellations may not always be possible. If your order has already been produced or shipped, you may return it in line with our Returns Policy. For urgent requests, contact us at aiimpression@yahoo.com as soon as possible.

7. Do you accept bulk or corporate orders?

Yes, we handle bulk, corporate, and event orders. For large orders or special requests, please email us at aiimpression@yahoo.com for a custom quote.

8. What file format should I upload for my design?

We recommend high-quality files such as PNG, JPG, or PDF for the best results. If you’re unsure about your file, you can send it to our support team for review.

9. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.

10. What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at aiimpression@yahoo.com, including your order number and photos, so we can assist you quickly.

11. Do you ship internationally?

Yes, we offer both local and international shipping. Delivery times and costs vary depending on your location.

12. How can I contact An Initial Impression?

For inquiries, custom requests, or support, you can reach us at aiimpression@yahoo.com.